The aim of this study was to identify the degree of practice of total quality management in the directorates of education in Zarqa governorate from the point of view of directors and department heads. To achieve the aim of the study, the researchers developed a questionnaire that consists of (43) items, divided into four fields: satisfaction with the service provided, participation and strategic planning for total quality, training and continuous improvement, and the application of the principles of TQM. Population of the study consisted of (66) directors of education and heads of departments in the directorates of Education in Zarqa governorate, and the study sample covered the whole population. The data were analyzed using averages, standard deviations, frequencies, percentages, and Pearson correlation coefficient test and Mann - Whitney test and Kruskal Wallis test. The results of the study were: - The degree of practice of total quality management in these directorates was medium. - There were no statistically significant differences at the level of significance (α = 0,05) in the degree of practice of total quality management in the directorates of education in Zarqa governorate from the point of view of directors and department heads of directorates of education due to the gender, professional level, educational qualification, and years of experience.
Sameh Mahafza , Hanan Freihat
Total Quality Management, Quality Assurance, Quality System, Efficiency, Effectiveness